Hotel Guest Service Ambassador

12 hours ago


Broadbeach, Australia SOFITEL Full time

At Sofitel Gold Coast Broadbeach, we're passionate about delivering exceptional service to our guests. As a Hotel Guest Service Ambassador, you'll play a key role in making every guest feel welcome and valued.

The Role:

  • Greet and welcome guests with a warm and genuine smile, setting the tone for an unforgettable stay.
  • Assist with check-in and check-out processes, ensuring seamless transitions and maximum efficiency.
  • Anticipate and respond to guests' needs, providing personalized support and solutions to ensure their comfort and satisfaction.
  • Collaborate with colleagues across departments to deliver exceptional service and exceed guest expectations.

The Ideal Candidate:

  • Previous experience in a similar role within a luxury hotel is preferred, but not essential.
  • Excellent communication and interpersonal skills, with a proven ability to build rapport with guests from diverse backgrounds.
  • Strong attention to detail and problem-solving abilities, with a focus on delivering results-oriented solutions.
  • Able to work effectively in a fast-paced environment, juggling multiple tasks and priorities while maintaining a calm and composed demeanor.

We Offer:

  • A competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience.
  • A comprehensive benefits package, including complimentary meal on shift, employee discounts on accommodation and dining, and access to our employee recognition program.
  • The opportunity to work in a luxurious 5-star hotel, surrounded by breathtaking Pacific Ocean views and a vibrant coastal community.
  • Ongoing training and development opportunities to enhance your skills and advance your career.

Sofitel Gold Coast Broadbeach is committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. If you're passionate about delivering exceptional service and have a passion for hospitality, we encourage you to apply.



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