Customer Experience Ambassador

1 week ago


Broadbeach, Australia SOFITEL Full time

**Job Summary**

Sofitel Gold Coast Broadbeach is seeking a skilled Customer Experience Ambassador to join their team. As a key member of the housekeeping department, you will be responsible for delivering exceptional service to guests and ensuring the highest standards of cleanliness in all guest rooms and areas.

About the Role

As a Customer Experience Ambassador, you will be the first point of contact for guests and will be responsible for creating a warm and welcoming atmosphere throughout their stay. Your excellent communication skills and attention to detail will be essential in ensuring that all guest requests are met with efficiency and professionalism.

Key Responsibilities

• Coordinate with the housekeeping team to ensure all guest rooms and areas are clean and maintained to a high standard

• Use your exceptional communication skills to liaise with guests and resolve any issues that may arise

• Maintain a well-stocked inventory of housekeeping supplies and equipment

• Work effectively as part of a team to deliver a seamless service to guests

Requirements

• Previous experience in a housekeeping or customer service role

• Excellent communication and interpersonal skills

• Ability to work effectively in a fast-paced environment

• Physical fitness and ability to lift 10kg

• Safe manual handling training and experience



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