Customer Service Manager
1 week ago
Company Overview
At UniLodge, we pride ourselves on delivering exceptional experiences for our residents. As a Customer Service Manager, you will play a pivotal role in driving this mission forward.
Estimated Salary: $70,000 - $90,000 per annum
Job Description
We are seeking an experienced and customer-focused individual to lead our front-line team in the efficient and effective operations of reception. As the Customer Service Manager, you will be responsible for providing an exceptional experience for our residents, while also ensuring that our team is equipped to handle a fast-paced environment.
You will be responsible for:
- Assisting residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aiding in the recruitment process and delivering relevant training and development opportunities to ensure that team members can reach their true potential.
- Providing timely feedback to team members on their performance in a professional and encouraging manner.
- Ensuring accurate accounting of all resident-related accounts for rental and sundries.
- Completing the check-in and out process for our residents at the beginning and end of their tenancy.
- Liaising with third parties regarding building facilities management, including maintenance, contract cleaners, and security.
Required Skills and Qualifications
To be successful in this role, you will need:
- Similar work experience within student accommodation or hospitality industry.
- A strong customer service focus.
- The ability to work autonomously.
- A desire to work in a fast-paced, team-oriented environment.
- Ability to manage a diverse range of tasks independently and reliably.
- Ability to prioritise tasks and manage time effectively.
- Strong communication skills, both written and verbal.
- Ability to think creatively and independently solve problems.
- Unrestricted work rights in Australia.
- National Police Check (completed within last 3 months).
- Working with Vulnerable People's Check (ACT).
-
Customer Service Team Manager
3 days ago
Canberra, ACT, Australia Canon Full timeAbout the RoleWe are seeking an experienced Customer Service Team Manager to join our dynamic team at Canon Business Services ANZ.In this key role, you will be responsible for establishing and maintaining a day-to-day relationship with our government and corporate clients. Your exceptional customer service skills and leadership abilities will enable you to...
-
Customer Service Operations Manager
3 days ago
Canberra, ACT, Australia Canon Full timeAbout CanonWe are offering a competitive salary of $65,000 per year.Job DescriptionThe Junior Team Leader will be responsible for establishing and maintaining a day-to-day relationship with customers and providing excellent administration services for our government and corporate clients.Scope of the role includes:Developing an understanding of the...
-
Customer Service Team Manager
2 weeks ago
Canberra, ACT, Australia Canon Full timeAbout CanonWe offer a competitive salary of $80,000 - $100,000 per annum.Job DescriptionAs a Junior Team Leader at Canon, you will establish and maintain a day-to-day relationship with our government and corporate clients. Your primary objective is to provide exceptional administration services and drive business growth through strategic customer...
-
Airport Customer Service Manager
2 weeks ago
Canberra, ACT, Australia Qantas Airways Limited Full timeAbout QantasAt Qantas, we are proud to represent Australia to the world. With our diverse country known for its spirit, mateship, and can-do attitude, we offer a unique culture that allows us to dream big and deliver successfully.Job OverviewThis is a permanent full-time opportunity located at Canberra Airport, with a competitive salary range of $60,000 -...
-
Executive Customer Service Team Manager
1 week ago
Canberra, ACT, Australia Canon Full timeAbout Canon Business Services ANZAs a leading provider of business process optimisation and IT services, Canon Business Services ANZ helps organisations streamline their operations, automate tasks, and transform their businesses for greater growth. With over 20 years of experience, we collaborate with customers to deliver bespoke solutions that meet and...
-
Canberra, ACT, Australia Cleanaway Full timeAt Cleanaway, we're committed to transforming waste into resources and renewable energy. As a Customer Service and Waste Management Specialist, you'll play a crucial role in achieving this goal.About the RoleWe're seeking an experienced Service Representative to join our team in Canberra, ACT. As a permanent full-time position, you'll work on a day shift...
-
Customer Service Manager
2 weeks ago
Canberra, ACT, Australia Canon Full timeAbout the JobAt Canon, we're seeking an experienced Customer Service Manager to oversee mail administration operations on-site. As a key member of our team, you'll establish and maintain a strong relationship with our government client, providing exceptional customer service and administrative support.Key Responsibilities Include:Developing a deep...
-
Customer Service Sales Manager
1 week ago
Canberra, ACT, Australia Hyatt Corporation Full timeExplore a world of opportunities with Hyatt Corporation, one of the World's Best Multinational Workplaces.About the RoleThe Sales Manager will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and driving sales growth in line with Hyatt International's Corporate Strategies and brand...
-
Canberra, ACT, Australia Cleanaway Full timeAbout the RoleWe are seeking an experienced Service Representative to join our team at Cleanaway. As a Service Representative, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our waste management services.Key ResponsibilitiesDrive company trucks to customer sites to provide services, maintain and clean...
-
Customer Service Representative
1 month ago
Canberra, ACT, Australia ACT Government Full timeJob SummaryThe Customer Service Representative provides a first point of contact for all customers and a main reception function for the organisation. The role involves managing maintenance requests, including receipt of requests, issuing of work orders, and ensuring timely completion of work and billing.The ideal candidate will have excellent customer...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timeOverview">We are seeking a highly skilled and motivated Customer Service Manager to join our team on a Casual basis in Canberra, ACT. The successful applicant will be responsible for ensuring the safety of residents and overall management and responsibility of the building during the overnight hours.About UniLodge">UniLodge is a leading provider of student...
-
Customer Service Coordinator
1 month ago
Canberra, ACT, Australia Randstad Full timeJob Summary: We are seeking a highly skilled Customer Service Administrator to join our team at Randstad. As a key member of our office operations team, you will play a vital role in ensuring the smooth day-to-day operation of our office while providing exceptional administrative support to our management team.About the Role: The ideal candidate will possess...
-
Customer Service Representative
1 month ago
Canberra, ACT, Australia Canon Full timeAbout the RoleThe Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring its accurate distribution and timely delivery within the organisation. This role involves working in a fast-paced team environment on a client's site, focusing mainly on mail and courier management.Key Responsibilities:Daily mail and...
-
Customer Service Coordinator
2 weeks ago
Canberra, ACT, Australia Talent International Full time**Overview of Talent International**Talent International is a leading provider of innovative solutions for organizations seeking to enhance their operational efficiency and customer satisfaction.We are currently seeking an experienced Candidate Name: APS3 Participant Support Officer to join our team in delivering exceptional service to our clients.**Salary...
-
Customer Service Driver
2 weeks ago
Canberra, ACT, Australia Cleanaway Full timeAbout Cleanaway:We are Australia's largest waste management company, transforming waste into resources and renewable energy.As a high growth organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.We provide essential services to...
-
Customer Success Manager
2 weeks ago
Canberra, ACT, Australia Singtel Full timeAbout OptusAt Optus, we aim to become Australia's most loved everyday brand. Our goal is ambitious, and we're seeking a skilled professional to help us achieve it.SalaryThe estimated salary for this role is around $120,000 per annum, based on industry standards and the level of experience required.Job DescriptionA Customer Success Manager - Network Services...
-
Customer Service Representative
4 weeks ago
Canberra, ACT, Australia Australia Post Full time{"Role Overview": "Australia Post is seeking a skilled and enthusiastic Retail Customer Service Officer to join our team. As a member of our retail team, you will play a key part in delivering exceptional customer service and support to our customers.","Key Responsibilities": "Provide exceptional customer service and support to our customersManage high-value...
-
Customer Service Representative
2 weeks ago
Canberra, ACT, Australia Canon Full timeAbout the Role The Customer Service Representative plays a crucial role in ensuring the efficient handling and distribution of mails within the organisation. This involves daily mail and courier management, including accurate sorting and timely delivery. The scope of the role includes: Daily management of mail and courier services Handling and resolving...
-
Canberra, ACT, Australia Frontline Construction Australia Full timeWe are seeking an enthusiastic and detail-oriented individual to join our team as a Depot Assistant with a passion for machinery and the construction industry. As a key member of our front-line customer service team, you will be responsible for providing exceptional support to both existing and new clients in Canberra.This is a unique opportunity for someone...
-
Customer Service Representative
7 days ago
Canberra, ACT, Australia Canon Full timeAbout the CompanyCanon is a global leader in the technology industry, dedicated to delivering exceptional products and services.The role of Customer Service Team Member plays a vital part in ensuring the smooth operation of our client's site. The key responsibility lies in efficiently managing and sorting mail, guaranteeing accurate distribution and timely...
