Customer Service Ambassador
5 days ago
Role Overview
We are seeking a skilled Customer Service Coordinator to join our team at UniLodge. As a Customer Service Coordinator, you will play a vital role in ensuring the delivery of exceptional customer service to our residents. Your primary responsibility will be to create a positive environment and deliver a memorable resident experience.
Key Responsibilities
- Delivering Exceptional Customer Service: Create a warm and welcoming environment for residents, ensuring their needs are met and exceeded.
- Enquiries and Support: Assist residents with various enquiries related to residency, studies, and overall well-being.
- Monitoring and Reporting: Proactively monitor and report any concerns or issues related to resident safety and well-being, escalating them as necessary.
- Administrative Support: Coordinate and execute administrative tasks, including mail, filing, and other support functions.
Requirements
- Eligibility to work in Australia
- National Police Check (completed within the last 3 months)
- Working with Vulnerable People's Check
What We Offer
- Amplify your potential with career opportunities
- Personal and professional development through online and face-to-face training
- An inclusive culture in a diverse, collaborative, and fun team environment
- A strong focus on employee engagement and recognition programs
UniLodge is committed to providing a safe, secure, and healthy living environment for our residents. We are a dynamic and growing organization with a portfolio of properties and hotels across Australia and New Zealand. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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