Student Services Ambassador

5 days ago


Canberra, ACT, Australia UniLodge Full time
About UniLodge

At UniLodge, we pride ourselves on creating inclusive communities that foster inspired living. Our diverse portfolio of student accommodation and hotels spans every city in mainland Australia and New Zealand, with a team of over 1200 dedicated professionals.

A Message from the Manager

We are seeking a Customer Service Coordinator to join our dynamic team at UniLodge @ ANU. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring the overall satisfaction of our residents.

Job Summary

This is a fantastic opportunity for an individual who thrives in a fast-paced environment and has a passion for delivering excellent customer service. You will be working closely with our residents, colleagues, and other stakeholders to create a positive and welcoming atmosphere.

Main Responsibilities:
  • Creating a friendly environment and delivering a positive resident experience;
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing;
  • Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed;
  • Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).
About You

We are looking for individuals who embody the 'we care' attitude and possess strong written and verbal communication skills. If you have a background in reception or hospitality and enjoy delivering good customer service, then this could be the perfect opportunity for you.

Mandatory Requirements
  • Eligibility to work in Australia;
  • National Police Check (completed within last 3 months);
  • Working with Vulnerable People's Check.
Benefits

UniLodge offers a competitive salary package of $60,000 - $70,000 per annum, depending on experience. In addition, you will receive access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.

About the Role

This full-time position involves working 38 hours per week, Monday to Friday, with some flexibility required to meet business needs. You will be based at UniLodge @ ANU, one of our flagship properties in Canberra.



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