Resident Experience Manager

3 days ago

Canberra, ACT, Australia UniLodge Full time
About UniLodge

We are a leading provider of student accommodation, dedicated to delivering exceptional resident experiences. Our team is passionate about creating a warm and welcoming environment that supports the academic and personal growth of our residents.

Job Description

 

Job Summary:

The Resident Experience Manager will play a crucial role in leading our front-line team in the efficient and effective operations of reception. This is an exciting opportunity for a customer-focused individual to take ownership of delivering outstanding resident experiences and contribute to our great culture.

Key Responsibilities:
  • Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
  • Aim to build a high performing team by aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
  • Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.
  • Ensure accurate accounting of all resident related accounts for rental and sundries.
  • Complete the check in and out process for our residents at the beginning and end of their tenancy.
  • Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Requirements:
  • Similar work experience within student accommodation or hospitality industry.
  • Strong customer service focus.
  • The ability to work autonomously.
  • Desire to work in a fast-paced, team-oriented environment.
  • Ability to manage a diverse range of tasks independently and reliably.
  • Ability to prioritise tasks and manager time effectively.
  • Strong communication skills, both written and verbal.
  • Ability to think creatively and independently solve problems, and escalate where required.
  • Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors.
  • Confident computer skills including ability to use various systems and Microsoft Suite.
  • Unrestricted work rights in Australia.
  • National Police Check (completed within last 3 months), at your own cost.
  • Working with Vulnerable People's Check (ACT).
What We Offer:
  • A competitive salary of $65,000 - $75,000 per annum.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to make a real difference in the lives of our residents.

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