Technical Support Specialist

20 hours ago

Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $140,000
Job Title: Technical Support Specialist

Deliver high-quality IT support to ensure secure, reliable, and fit-for-purpose experiences for users. This role involves advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.

Main Responsibilities:
  • Manage and maintain the Endpoint Standard Operating Environment (SOE), including deployment, patching, and configuration of desktops, laptops, and mobile devices.
  • Package and deploy applications using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
  • Support hardware and software asset lifecycle and IT Service Management (ITSM) governance, including provisioning, tagging, Configuration Management Database (CMDB) updates, and decommissioning.
  • Mentor team members and help build capability across both the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to standard operating procedures, knowledge base articles, and training materials.
Required Skills and Qualifications:
  • Extensive experience supporting enterprise desktop and mobile platforms with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
  • Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.
  • ITIL v4 Foundation certification or equivalent understanding, with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within service level agreements (SLAs) and contributing to service documentation.
  • Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
Diversity and Inclusion:

This organization is committed to creating a truly inclusive workplace. We welcome and encourage applications from people with diverse backgrounds, cultures, and abilities.

Next Steps:
  • To apply for this role, follow the links provided.
  • Recruitment process will involve virtual or face-to-face interviews and background checks.
  • We are committed to making our recruitment process accessible to all candidates and welcome any requests for additional support during your application or throughout the recruitment process.

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