Strategic Technical Consultant

7 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $180,000 - $250,000
Job Description

The Solutions Engineering team serves as the primary technical resource and internal advocate for all customers.

Through consultative engagement, they identify customer challenges and business requirements, leveraging product expertise to propose solutions that meet needs.

As trusted technical advisors, they work closely with customers to help achieve target outcomes and realize the full value of implemented solutions.

Key Responsibilities:
  • Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
  • Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing strong communication skills.
  • Guide customers through a value realization journey aligned to strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
  • Demonstrate business value in solving customer business problems and driving target outcomes.
  • Regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
  • Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
  • Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
  • Offer authoritative guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
  • Maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

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