Technical Solutions Consultant

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000

The Qualtrics Experience Management (XM) Platform is a system of action that helps businesses to attract customers who stay longer and buy more, engage employees, develop breakthrough products, and build strong brands.

Job Description

Becoming part of the team means joining a bold group of innovators chasing breakthrough experiences. We value diversity, equity, and inclusion with a vision for representation and inclusion that exceeds our surroundings. Our core values are transparency, being all in, customer obsession, one-team mentality, and scrappiness enabling us to do our best work.

Every interaction is an opportunity. If you're passionate about technology and helping clients provide exceptional customer and employee experiences this might be your chance.

We're seeking highly experienced technology consultants dedicated to our largest and most strategic enterprise clients. These professionals provide strategic partnerships with clients to accelerate adoption of our technology and incorporate it into client programs.

As a Technical Account Manager, you'll need to be both tech-savvy and capable of creating lasting client relationships. Results-driven professionals who aspire to high customer satisfaction by providing world-class technical consultation and strategy will thrive.

Key Responsibilities:

  • Assess long-term program strategy and identify solutions driving measurable success
  • Evaluate client needs and prioritize software feature enhancements
  • Collaborate on high-level client relationship and program strategy

Technical Advisory: Demonstrate product expertise and problem-solving acumen to recommend tailored software solutions, develop deep understanding of client goals, and advise on relevant programs and technical solutions.

Technology Services and Configuration: Seamlessly integrate new features, design functional and technical requirements, and scope projects by understanding timelines and effort levels.

Requirements:

  • Bachelor's degree from a top university
  • 3-5 years experience in technical, consulting, or client-facing roles
  • Hard-working self-starter with multiple project management skills
  • Comfortable working autonomously and collaboratively
  • Excellent communication and problem-solving skills

Preferred Requirements:

  • Previous technical experience
  • Proven client-facing, consulting, or sales experience
  • Project management experience

Benefits: Competitive total rewards package including wellness benefits, study leave, tuition reimbursement, and a fun, inclusive work environment.

This role requires a unique blend of technical expertise and interpersonal skills. As a Technical Account Manager, you'll work closely with clients to understand their business needs and provide tailored solutions to drive success.

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