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Hospitality Business Operations Manager
3 weeks ago
This is a leadership position that oversees daily operations, ensures compliance with industry standards, and drives service excellence across the venue.
Key Responsibilities- Plan, direct and coordinate day-to-day operations across front of house and service functions.
- Manage and supervise staff, including recruitment, rostering, training, and performance development.
- Monitor stock levels, ordering and cost controls to meet operational and financial targets.
- Ensure compliance with regulations, such as liquor licensing, food safety, workplace health and safety.
- Develop and implement service standards, policies, and procedures to enhance customer satisfaction.
- Manage customer feedback and resolve service issues to maintain our reputation for excellence.
- Support marketing and promotional initiatives to grow revenue and enhance brand presence.
- Collaborate with senior management to deliver strategic business objectives.
- Minimum 2-3 years' experience in a hospitality management or operations role.
- Strong leadership and people management skills.
- Demonstrated knowledge of compliance requirements.
- Proven ability to manage budgets, stock, and cost controls.
- Strong communication, organisational, and problem-solving skills.
- Ability to work in a fast-paced, customer-focused environment.
A competitive salary package, a leadership role in a dynamic and growing hospitality business, supportive team culture, and professional development opportunities.
