Complaint Resolution Expert

Expert Financial Resolution SpecialistReview and resolve complex financial complaints from consumers and small businesses. Utilize expertise in financial planning to provide clear written communications.Key Responsibilities:Investigate and analyze financial complaint data.Determine key issues and develop effective resolutions.Apply a sound understanding of...

Job OverviewWe're seeking an experienced Dispute Resolution Specialist to join our centre of excellence for complaint resolution. As a key member of our team, you'll be responsible for delivering fair and timely outcomes for complainants, adhering to regulatory guidelines.The ideal candidate will have 3+ years of experience in the financial services dispute...

Job Overview:The role of Complaints and Dispute Resolution Specialist involves overseeing all complaints and dispute matters. This includes providing guidance to intermediaries and Third Party Administrators (TPAs) on complaint handling, managing the end-to-end complaints process, and developing a dispute reporting framework.This position requires an...

Job SummaryThis is a senior leadership role responsible for managing complaints and disputes in the Pacific region.Key ResponsibilitiesLeading complaint resolution to ensure timely and effective outcomes for customers.Establishing and maintaining complaint resolution processes and service level agreements.Managing and developing teams of dispute resolution...

Senior Complaints AdvisorThis is a critical role where you will lead and strengthen the implementation of complaint resolution processes across the organisation.You will assess, triage, monitor, maintain and review complaint events and data to proactively support staff via coaching and mentoring to achieve successful outcomes.This position requires expertise...

About the RoleThis is an exciting opportunity to join our organization as a Complaints Resolution Specialist.Job DescriptionWe are seeking an experienced professional with strong technical knowledge of complaint handling and regulatory requirements. The successful candidate will be responsible for managing and resolving customer complaints within our...

**What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

Job Overview:We are seeking a skilled Complaint Resolution Specialist to join our organization. This role will lead a team of specialists accountable for delivering high-performance, patient-centred complaints resolution.The ideal candidate will have minimum 3-5 years of experience in a complaints resolution, customer service, or case management role, with...

About Complaints Handling RoleThis position requires a skilled professional to manage and resolve customer complaints in accordance with the company's internal dispute resolution framework.Key ResponsibilitiesManage the lifecycle of customer complaints, ensuring timelines and documentation standards are met.Provide high-quality written responses to...

Job Description:As a dedicated Complaints Resolution Specialist, you will play a pivotal role in ensuring customer satisfaction and upholding the highest standards of complaint handling within our organisation.Key responsibilities include managing the end-to-end lifecycle of customer complaints, providing high-quality written responses, escalating unresolved...