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Customer Complaint Resolution Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $115,000

Job Description:

As a dedicated Complaints Resolution Specialist, you will play a pivotal role in ensuring customer satisfaction and upholding the highest standards of complaint handling within our organisation.

Key responsibilities include managing the end-to-end lifecycle of customer complaints, providing high-quality written responses, escalating unresolved or complex complaints to internal teams or external authorities as appropriate, and maintaining meticulous records of all complaints, correspondence, actions, and outcomes.

Requirements:

  • Minimum 2 years' experience in complaints handling, risk & compliance, or similar roles (preferably in financial services or fintech)
  • Understanding of ASIC RG271, the Australian complaints landscape, and AFCA schemes
  • Strong verbal and written communication skills—able to explain complex issues clearly, professionally, and with empathy
  • Practical experience with ASIC complaint data reporting, including data accuracy, process compliance, and trend analysis

Benefits:

  • Competitive salary and bonus scheme
  • Office gym membership
  • Group private health insurance
  • Unlimited training and growth opportunities in the investment industry

What We Offer:

A dynamic and supportive work environment that encourages professional growth and development. Opportunities to work on challenging projects, collaborate with experienced colleagues, and make a meaningful impact on customer satisfaction.

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application for this exciting opportunity to become part of our team.