Financial Complaints Resolution Expert
5 days ago
Review and resolve complex financial complaints from consumers and small businesses. Utilize expertise in financial planning to provide clear written communications.
Key Responsibilities:- Investigate and analyze financial complaint data.
- Determine key issues and develop effective resolutions.
Apply a sound understanding of financial planning principles to resolve complaints fairly and efficiently.
Requirements:- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Relevant experience in the financial services industry.
- Knowledge of financial planning concepts and principles.
This role requires full commitment for the duration of the project. Experience with dispute resolution is desirable.
Additional Information:- Hybrid working arrangements available.
- Inclusive leave options, including flexible public holidays and paid parental leave.
- Financial benefits, including not-for-profit salary packaging.
Our people are at the centre of everything we do. We value fairness, inclusion, and diversity, and encourage applications from people of all backgrounds.
Flexible working arrangements and a commitment to responding to every applicant make us an employer of choice.
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