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Expert Complaints Resolution Specialist

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Sydney, New South Wales, Australia beBeeComplaints Full time $94,400 - $124,009
About Complaints Handling Role

This position requires a skilled professional to manage and resolve customer complaints in accordance with the company's internal dispute resolution framework.

Key Responsibilities
  • Manage the lifecycle of customer complaints, ensuring timelines and documentation standards are met.
  • Provide high-quality written responses to complainants, clearly summarising issues, findings, outcomes, and options for further escalation.
  • Evaluate complex complaints and escalate them to appropriate teams or authorities as needed.

In addition to these responsibilities, the successful candidate will also be required to:

  • Maintain accurate records of all complaints, correspondence, actions, and outcomes within the complaint management system.
  • Ensure compliance with relevant regulations, including ASIC's Regulatory Guide 271 (RG271).
  • Support internal audits and reviews of compliance with internal procedures and regulatory requirements.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and attention to detail. A minimum of two years' experience in a similar role is preferred, although this may vary depending on individual circumstances.

This is an exciting opportunity for a motivated professional to make a positive impact in a dynamic organisation.