Complaint Resolution Specialist

13 hours ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $120,000 - $180,000

Job Overview:

We are seeking a skilled Complaint Resolution Specialist to join our organization. This role will lead a team of specialists accountable for delivering high-performance, patient-centred complaints resolution.

The ideal candidate will have minimum 3-5 years of experience in a complaints resolution, customer service, or case management role, with at least 2 years in a leadership position. Familiarity with healthcare, pharmaceuticals, or a regulated service environment is highly preferred.

Key Responsibilities:

  • Lead a team by providing clear direction and support to employees, ensuring they understand their roles and responsibilities.
  • Manage complaint cases efficiently and effectively, working closely with the team to ensure patient concerns are addressed.
  • Investigate breaches of community guidelines and determine when patient behaviour warrants potential service denial, ensuring actions are documented and compliant with internal policies and external regulations.
  • Collaborate with cross-functional teams to support problem-solving and efficient resolution of patient concerns.

Qualifications:

  • Minimum 3-5 years of experience in a complaints resolution, customer service, or case management role, with at least 2 years in a leadership position.
  • Familiarity with healthcare, pharmaceuticals, or a regulated service environment is highly preferred.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop leadership skills and expertise in complaint resolution.
  • Potential for career growth and advancement.

Note:

  • This job requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

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