Senior Complaints Resolution Manager

Complaints Resolution LeadAbout the Role:This permanent opportunity is open to experienced professionals who can make a lasting impact on brokers and customers alike by driving positive outcomes in our Complaints Management team, based in Sydney or Melbourne.We are seeking a seasoned leader with extensive regulatory compliance experience in Financial...

Job SummaryA senior leadership role has emerged to oversee the Pacific region's complaint resolution operations. As a seasoned professional, you will direct the development and implementation of customer complaints programs, ensuring alignment with global and local policies.Main Responsibilities:Develop and manage the customer complaints program in...

Senior Complaints AdvisorThis is a critical role where you will lead and strengthen the implementation of complaint resolution processes across the organisation.You will assess, triage, monitor, maintain and review complaint events and data to proactively support staff via coaching and mentoring to achieve successful outcomes.This position requires expertise...

**What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

Job Overview:We are seeking a skilled Complaint Resolution Specialist to join our organization. This role will lead a team of specialists accountable for delivering high-performance, patient-centred complaints resolution.The ideal candidate will have minimum 3-5 years of experience in a complaints resolution, customer service, or case management role, with...

Job Description">As a dispute resolution expert, you will be part of a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants. The team handles end-to-end complaint handling for simple and complex superannuation complaints, providing meaningful insights to better identify, manage and prevent complaints.The role...

Our team is seeking an experienced professional to fill the role of Incident and Complaint Resolution Specialist. As a key member of our Oversight, Risk, and Insurance team within Corporate and Superannuation Trustee Services (CSTS), you will play a pivotal part in ensuring that service providers effectively manage incidents within CSTS' risk appetite. Your...

Job OverviewWe're seeking an experienced Dispute Resolution Specialist to join our centre of excellence for complaint resolution. As a key member of our team, you'll be responsible for delivering fair and timely outcomes for complainants, adhering to regulatory guidelines.The ideal candidate will have 3+ years of experience in the financial services dispute...

About this roleWe are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our internal dispute resolution process, you will be responsible for managing and resolving customer complaints in a fair and timely manner.This is an exciting opportunity to work in a fast-paced environment and make a real impact on our customers'...

Complaints Resolution ProfessionalAbout the role:Investigate and resolve customer complaints to a high standard and in a timely manner.Provide consultative services to educate customers on their policies and identify areas for improvement.Conduct thorough investigations, analyze evidence, and prepare reasoned determinations for Internal Dispute Resolution...