Complaints & Dispute Resolution Expert

Job Description">As a dispute resolution expert, you will be part of a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants. The team handles end-to-end complaint handling for simple and complex superannuation complaints, providing meaningful insights to better identify, manage and prevent complaints.The role...

A challenging role exists for an expert in resolving disputes.As a dispute resolution specialist, you will be responsible for guiding customers and stakeholders towards fair resolutions. Your role will involve managing complaints through various schemes.Key Responsibilities:Resolve customer complaints through effective communication and...

Conflict Resolution SpecialistThis role requires the ability to manage and resolve complex complaints and disputes on behalf of our customers, delivering positive customer outcomes.Deliver high-quality specialist services to achieve effective customer resolutionsUtilize expert knowledge to provide accurate, timely, empathetic, and efficient end-to-end...

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience....

**Complaints & Dispute Resolution Officer**:Career Level 3**Location**Sydney, AustraliaReporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the...

Job OverviewWe're seeking an experienced Dispute Resolution Specialist to join our centre of excellence for complaint resolution. As a key member of our team, you'll be responsible for delivering fair and timely outcomes for complainants, adhering to regulatory guidelines.The ideal candidate will have 3+ years of experience in the financial services dispute...

Insurance Complaints SpecialistThis is a stimulating opportunity for an insurance professional to take on a diverse range of duties, overseeing the end-to-end management of complaints and dispute resolution across General Insurance products.You will be engaging with customers and stakeholders, as well as providing technical support and advice to claims and...

**About us**At AFCA, we help people find a fair outcome to disagreements with their financial firm, such as a problem with their banking, insurance, investments advice, or superannuation.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses with a complaint. We listen to and work with...

Job SummaryThis is a senior leadership role responsible for managing complaints and disputes in the Pacific region.Key ResponsibilitiesLeading complaint resolution to ensure timely and effective outcomes for customers.Establishing and maintaining complaint resolution processes and service level agreements.Managing and developing teams of dispute resolution...

Expert Financial Resolution SpecialistReview and resolve complex financial complaints from consumers and small businesses. Utilize expertise in financial planning to provide clear written communications.Key Responsibilities:Investigate and analyze financial complaint data.Determine key issues and develop effective resolutions.Apply a sound understanding of...