High-Performing Customer Experience Manager

5 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $155,000
Job Description

We are seeking a seasoned Customer Service Leader to spearhead our high-performing team, delivering exceptional support to customers across ANZ.

Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing, including open orders and related operations.

This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving complex problems, and can inspire teams through clarity and purpose.

Key Responsibilities
  • Lead a large-scale team - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions
  • Drive operational improvement - challenge current processes, streamline service delivery, and lead change initiatives
  • Balance strategy and action - guide team direction while jumping in on big issues and supporting day-to-day leadership
  • Collaborate cross-functionally - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes
  • Grow into future leadership - work closely with senior leaders and position yourself for broader leadership opportunities
Requirements

You will thrive in this role if you have:

  • Experience in high-volume service - background in industries like insurance, finance, or call centers where urgency and accuracy are critical
  • A strategic mindset - able to step back and improve how things work across teams and systems
  • The ability to build a positive culture - known for creating engaged, high-performing teams that love what they do
  • Change-readiness and resilience - comfortable leading transformation, gaining buy-in, and navigating complexity
  • Excellent communication skills - able to manage stakeholder expectations, lead through influence, and bring people on the journey
Benefits

By joining our team, you will have the opportunity to:

  • Create real impact - support life-changing surgeries by keeping customer operations running smoothly
  • Advance your career - step into a key leadership role with clear pathways for progression
  • Lead transformation - improve service, boost efficiency, and shape the future of our customer experience
  • Thrive in a purpose-driven team - join a passionate group that values people, performance, and making a difference

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