High-Performing Customer Service Leader

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Customer Service Manager

We are seeking an experienced professional to lead our customer service team at Bikes Online.

This key role involves overseeing daily operations, ensuring high levels of customer satisfaction and team performance. The ideal candidate will have a proven track record of effective leadership, operational management, and team supervision.

  • Oversee daily operations of the customer service department, ensuring high customer support and team performance.
  • Develop, implement, and refine customer service policies, standards, and procedures to enhance efficiency and customer satisfaction.
  • Recruit, onboard, train, and mentor customer service staff, establishing a culture of excellence and continuous improvement.
  • Identify and implement appropriate customer service training programs, supported by ongoing coaching and feedback to enhance performance.
  • Prioritize, delegate, and assist in resolving escalated customer issues, maintaining the brand's reputation.
  • Analyze reports on departmental performance, identifying trends and areas for improvement.
  • Collaborate with other departments (Product, Warranty, Website, Operations, Marketing) to ensure a cohesive customer experience.

We value innovation, quick turnaround times, and employee happiness. We strive to make a positive impact on the environment.

  • High Performing Team Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeLeader Full time $60,000 - $90,000

    As a sales driven leader you will have the opportunity to showcase your leadership skills and drive team success. With a proven track record of achieving beyond personal and store sales targets and KPIs, you will be responsible for providing exceptional customer service experiences while driving team performance.Main Responsibilities:Collaborate with senior...

  • High-Performance Customer Service Team Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $120,000

    We are seeking a highly motivated and experienced Team Leader to join our Customer Service team.The successful candidate will be responsible for building and leading high-performance teams to meet business demand and customer requirements.This role is accountable for ensuring that customer/patient orders, returns, credits, complaints, requests, adverse...

  • High-Performing Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeader Full time $145,000 - $175,000

    About the RoleRippling seeks a seasoned operationally-minded leader to lead APAC Implementation segment.The ideal candidate will have extensive experience building high-performing teams and executing strategic initiatives aligned with key business goals.As the leader of the APAC Implementation segment, you will manage, mentor, empower, and grow your team to...

  • High-Performance Team Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeChiller Full time $120,000 - $140,000

    Senior Chiller Team LeaderWe are seeking a seasoned Senior Chiller Team Leader to drive operational excellence and lead high-performing teams in delivering quality service to customers.The ideal candidate will have strong technical knowledge, experience in leading teams, and the ability to motivate and develop professionals. The successful candidate will be...

  • High Performing Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $145,500 - $221,125

    Financial Markets LeaderWe are seeking an experienced leader to shape the future of our central bank by leading high-performing teams and delivering critical services to financial markets, domestic and international businesses.The Financial Markets Group is responsible for implementing the Reserve Bank's operations in domestic and international financial...

  • High Performing Team Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $106,025 - $117,363

    About the Role",This is an exciting opportunity to lead a team and deliver quality decision-making and support to customers. The Principal Client Service Officer role requires strong leadership skills, experience in developing and leading a high performing team, and the ability to supervise and provide advice to your team. ", You will be responsible for...

  • Financial Performance

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Financial Performance & Analysis Manager Join to apply for the Financial Performance & Analysis Manager role at NSW Department of Customer Service Financial Performance & Analysis Manager 1 day ago Be among the first 25 applicants Join to apply for the Financial Performance & Analysis Manager role at NSW Department of Customer Service NSW Department of...

  • High-Performing Customer Experience Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $155,000

    Job DescriptionWe are seeking a seasoned Customer Service Leader to spearhead our high-performing team, delivering exceptional support to customers across ANZ.Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing, including open orders and related operations.This is a...

  • High-Performing Team Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeRetail Full time $78,000 - $108,000

    About This Role:We are seeking an experienced Retail Manager to lead our team and drive sales targets.Key Responsibilities:Customer Service: Deliver exceptional customer experiences through proactive engagement and resolution of queriesTeam Leadership: Assist in leading a high-performing team by mentoring, training, and collaborating with colleaguesSales...

  • Financial Performance

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Financial Performance & Analysis ManagerJoin to apply for the Financial Performance & Analysis Manager role at NSW Department of Customer ServiceFinancial Performance & Analysis Manager1 day ago Be among the first 25 applicantsJoin to apply for the Financial Performance & Analysis Manager role at NSW Department of Customer ServiceNSW Department of Customer...