Customer Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $95,000 - $110,000
Job Description

We are seeking a dynamic leader to join our Contact Centre team in New South Wales.

As a Team Leader, you will be responsible for developing and managing high-performing teams to deliver operational objectives.

  • Manage up to 18 Customer Care Specialists to meet performance expectations.
  • Deliver sales through service by providing outstanding customer experience.
  • Generate and analyse reporting to drive team performance.
  • Manage client escalated issues and resolve in a timely manner.

Key Responsibilities:

  1. Develop and manage high-performing teams to achieve operational objectives.
  2. Deliver exceptional customer service and drive sales through service excellence.
  3. Generate and analyse reporting to inform team performance and make data-driven decisions.
  4. Effectively manage client escalated issues and resolve them in a timely manner.
Requirements

To succeed in this role, you will need:

  • Proven management and leadership experience within a Contact Centre environment.
  • Coaching and developing individuals into high performers.
  • Multi-Channel or Sales experience in a Contact Centre environment.
  • High level of self-awareness and emotional intelligence.
  • Excellent communication and presentation skills.
  • Exposure to workforce planning systems and processes.
What We Offer

As a valued member of our team, you can expect:

  • Annual rest day.
  • Flexible work arrangements.
  • Open and dynamic team environment.
  • Employee Wellbeing Program.

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