Customer Service Leader Role

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerServiceLeader Full time $90,000 - $120,000

We are seeking a highly motivated and experienced leader to join our team as a Customer Service Team Lead. This is a diverse and customer-centric position, ideal for someone who thrives on building relationships, mentoring others, and delivering exceptional service.

", "
  • Lead and support the Customer Service team to ensure smooth daily operations.
  • Respond to customer inquiries, process orders accurately, and provide timely updates.
  • Support Account Managers and inbound customers with quotes, documentation, and coordination.
  • Maintain accurate records and ensure efficient documentation processing.
  • Resolve customer concerns and collaborate with internal departments for effective solutions.
  • Drive process improvements and foster a positive, high-performing team culture.
", "About You", "
  • You bring proven customer service experience, ideally within the manufacturing, print, or packaging industry, and understand the pace and precision required in this environment.
  • You have strong leadership experience, with a track record of motivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
  • Strong collaboration skills, with the ability to work cross-functionally and build productive relationships across teams to achieve shared goals
  • Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
  • Highly detail-oriented and process-driven, with the ability to multitask and perform under pressure in a fast-paced environment.
  • Must have full Australian working rights.
", "The Benefits", "
  • Competitive remuneration
  • Free onsite parking
  • Local & global career opportunities
  • Employee Assistance Program (EAP)
  • Employee referral program, our employees are rewarded for helping us find great talent
  • Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
", "

Diversity & Inclusion

", "

We believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing an equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

"

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