
Leadership Role in Customer Service
5 days ago
The role of a Team Leader Contact Centre is to oversee the day-to-day operations of a customer service team.
Key responsibilities include coaching and supporting team members, driving team performance, handling escalated queries, and ensuring compliance with relevant regulations.
Requirements- Possession of RG146 Superannuation qualifications
- Minimum 3 years' experience in superannuation or financial services
- Previous experience in a contact centre or team leadership role
- Familiarity with Acurity systems (desired)
- Strong focus on client service and ability to prioritise tasks
- Commitment to continuous improvement and team success
A successful candidate will be able to demonstrate strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with a wide range of backgrounds and experiences.
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Customer Service Leadership Role
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Leadership Role in Customer Service
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