Leadership Role in Customer Service

5 days ago


Brisbane, Queensland, Australia beBeeContactCentre Full time $100,000 - $150,000

The role of a Team Leader Contact Centre is to oversee the day-to-day operations of a customer service team.

Key responsibilities include coaching and supporting team members, driving team performance, handling escalated queries, and ensuring compliance with relevant regulations.

Requirements
  • Possession of RG146 Superannuation qualifications
  • Minimum 3 years' experience in superannuation or financial services
  • Previous experience in a contact centre or team leadership role
  • Familiarity with Acurity systems (desired)
  • Strong focus on client service and ability to prioritise tasks
  • Commitment to continuous improvement and team success

A successful candidate will be able to demonstrate strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with a wide range of backgrounds and experiences.



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