Financial Debt Recovery Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeNegotiator Full time $70,000 - $118,000
Collections/Accounts Receivable Officer Role

This is a dynamic collections role that requires effective communication and negotiation skills to maximise the collection of outstanding debt.

About the Role

We are seeking an experienced Collections/Accounts Receivable Officer to join our team. As the first point of contact for inbound/outbound calls and emails, you will communicate with customers to maximise the collection of outstanding debt.

  • You will explain the consequences of non-payment and the benefits of settling the debt, negotiate payment plans or settlements that are acceptable to both the customer and the company.
  • Record all communication and payment details in the customer database, follow up on payment arrangements and ensure they are honored.
  • Be able to identify, escalate and assist in resolving debt queries and disputes, maintain broker and customer goodwill during the collections process.
  • Update Management and Sales Team of emerging problems including uncollectable accounts, maintain a professional and courteous manner at all times.
Key Responsibilities

The ideal candidate will have:

  • A relevant qualification (High school diploma or equivalent) with good academic standing.
  • Experience in collections or accounts receivable is beneficial.
  • Ability to liaise with a diverse range of stakeholders.
  • Strong communication and negotiation skills with proven ability to overcome obstacles and get results.
  • Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy.
  • Ability to acquire knowledge and skills to successfully maintain collection KPIs.
  • Strong customer service ethic with both internal and external customers/staff.
  • Strong literacy and numeracy skills.
  • Strong interpersonal skills and communications skills.
  • Good Admin skills.
Requirements

Full working rights - Must be an Australian Citizen or Australian Permanent Resident.

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