Debt Resolution Specialist

4 days ago

Brisbane, Queensland, Australia beBeeNegotiation Full time

Resolution Professional

The ideal candidate will be responsible for resolving outstanding accounts and supporting positive financial outcomes for the community.

Key responsibilities include:

  • Collecting outstanding debts in line with legislation, policies, and KPIs.
  • Working with debtors to resolve accounts through payment plans, hardship assessments, or legal processes.
  • Managing property recovery actions such as sale or transfer of land.
  • Processing and reconciling legal, court, and recovery-related fees.
  • Responding to customer enquiries and maintaining accurate records.
  • Supporting team operations, sharing knowledge, and helping improve procedures.

Requirements

  • Strong customer service skills with a professional and confident telephone manner.
  • Proven ability to negotiate and resolve sensitive or complex debtor issues.
  • Proficiency in Microsoft Word and Excel, with high attention to detail when recording customer information.
  • Experience in debt collection (preferred but not essential).
  • Excellent verbal and written communication skills for diverse audiences.
  • Ability to work effectively in a focused, fast-paced team environment and meet tight deadlines.

Benefits

  • 17.5% annual leave loading + Christmas ex-gratia day
  • Paid parental leave and purchased leave options
  • Access to development and study assistance programs
  • Discounts with 400+ retailers and fitness providers
  • Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.

Why Work With Us

We are a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city's day-to-day life and long-term growth. With over 1,000 employees across diverse teams, we're committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our values , we're proud of the work we do and the people who make it possible. Visit our careers page to learn more and read the stories of our incredible team .

Eligibility Requirements

  • Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
  • To be eligible for employment, applicants must have the legal right to work in Australia.

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