Senior Claims Specialist
6 days ago
Our company is seeking a skilled Insurance Case Manager/Senior Case Manager to proactively manage a portfolio of NSW Workers Compensation insurance claims and achieve an early and sustainable return to work with reasonable claim costs.
Key Responsibilities:- Manage a portfolio of workers compensation insurance claims to achieve timely and cost-effective outcomes.
- Communicate effectively with stakeholders, including workers, employers, doctors, and providers to identify claim needs and provide advice.
- Conduct ongoing liability and entitlement reviews for weekly payments and medical expenses.
- Support workers and employers through the claim process, ensuring timely access to required services for injury recovery and return to work.
- Monitor, settle, and close out claims within the portfolio.
- Provide exceptional customer service and coordinate with key stakeholders.
- Complete administrative tasks, including processing payments, reviewing documentation, and recording actions taken.
- Experience managing claims in the Australian workers' compensation insurance industry or equivalent overseas experience.
- Knowledge of the NSW workers' compensation scheme, legislation, and policies.
- High attention to detail, strong organisational skills, and resilience.
- Excellent written and verbal communication skills.
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