Customer Experience Specialist
6 days ago
We are seeking a talented Customer Experience Specialist to join our team in Sydney.
Job DescriptionAs a Sales & Service Consultant, you will be the first point of contact for new and existing customers. Your primary focus will be on converting inquiries into sales and retention outcomes.
You will work in a high-energy environment, handling challenging customer conversations and evolving with the businesses changing needs.
This is a permanent, full-time position working Monday to Friday with some public holidays. Shifts will be allocated between 8:00am - 8:00pm (rotating roster), so you need to provide full availability to work within these hours.
About You- You have previous customer experience, for example, sales, hospitality or retail.
- You are willing to learn, develop and self-motivate.
- You are solutions focused, with the ability to think critically and analyse specific situations.
- You have basic computer skills – ability to troubleshoot basic tech.
IAG is the largest general insurance group in Australia and New Zealand, underwriting over $AUD 13 billion of premium per annum. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design.
We offer a range of benefits, including:
- A competitive salary of $60,000 - $80,000 per year, depending on experience.
- Growth opportunities within the company.
- Access up to 50% discount on general insurance.
- Carers and parents hub and support.
- Meaningful recognition through an award-winning system.
- Welcome Back cash bonus when returning from parental leave.
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