Housekeeping Operations Coordinator

4 weeks ago

Broadbeach, Australia SOFITEL Full time

Job Title: Housekeeping Coordinator

Company Description: Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach, offering breathtaking Pacific Ocean or Hinterland views and multiple Food & Beverage outlets.

Job Description: We are seeking a highly skilled Housekeeping Coordinator to join our team. As a key member of our Housekeeping Department, you will be responsible for coordinating daily operations, allocating rooms to ambassadors, and ensuring exceptional guest experiences.

Key Responsibilities:

  • Coordinating the daily operations of the Housekeeping Department, including allocating rooms to ambassadors.
  • Answering calls from Guest Services, Housekeepers, and supporting the Supervisors.
  • Receiving guest requests, allocating resources, and problem-solving guest enquiries.
  • Liaising with the Executive Housekeeper and housekeeping team to ensure seamless communication.
  • Executing vital administrative tasks for the efficient and smooth running of the Housekeeping Department, including logging lost property and engineering requests.
  • Coordinating with Front Office to ensure rooms are immaculate, prepared with care, and ready on time for guests.

Requirements:

  • A passion for creating memorable guest experiences that exceed expectations.
  • Previous experience as a housekeeping coordinator/supervisor essential.
  • Exceptional attention to detail.
  • Commitment to delivering a 5-star service to guests.
  • Efficient time management skills and the ability to manage competing priorities.
  • Excellent written and verbal communication skills & computer skills.
  • Background within a luxury hotel environment will be highly regarded.

What We Offer:

  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking.
  • Paid birthday leave.
  • Personalized reward & recognition program.
  • Be part of a luxury 5-star hotel offering 296 hotel rooms and suites.
  • Work in the heart of Broadbeach, with walking distance to beaches, restaurants, and shops.

Apply Now: If you are a motivated and experienced Housekeeping Coordinator looking for a new challenge, please submit your application.

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