Guest Service Representative

3 weeks ago


Albert Park, South Australia Accor Full time
Job Title: Guest Service Agent

We are seeking a highly motivated and enthusiastic Guest Service Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Manage administrative tasks and data entry for guest relations
  • Prepare resources for group arrivals and VIP member arrivals
  • Handle guest communications, including internal and external phone calls
  • Provide guest services, including check-in and check-out
Requirements:
  • A passion for delivering outstanding customer service and creating memorable experiences
  • Previous experience with data entry, managing bookings, and forward planning for group arrivals is desirable
  • Previous experience using Excel is desirable
  • Strong attention to detail and ability to follow procedures
  • Confidence in handling cash and credit transactions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer:
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Access to on-site car parking and employee assistance program
  • Global discounts on hotel accommodation and food and beverage

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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