Customer Service Representative

6 days ago


Albert Park, South Australia Accor Full time

Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Accor. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Manage administrative tasks and data entry for guest relations
  • Prepare resources for Group Arrivals and VIP Member Arrivals
  • Handle guest communications, including internal and external phone calls
  • Provide exceptional guest services, including checking in and checking out guests

Requirements

  • A passion for delivering outstanding customer service
  • Previous experience with data entry and managing bookings is desirable
  • Strong attention to detail and ability to follow procedures
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer

  • A supportive and inclusive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Access to our Employee Assistance Program
  • Global discounts on hotel accommodation and Food and Beverage

Apply Now

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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