Claims Liaison Officer Team Leader
1 week ago
Job Title: Claims Liaison Officer Team Leader
Job Summary:
We are seeking a highly skilled and experienced Claims Liaison Officer Team Leader to join our team at Cover-More. As a Claims Liaison Officer Team Leader, you will be responsible for leading and developing a high-performing team, overseeing the day-to-day work of your team to ensure accurate and timely claims processing, and instilling a team attitude towards delivering consistent, professional, and proactive customer service.
Key Responsibilities:
- Lead and develop a high-performing team to achieve business objectives
- Oversee the day-to-day work of your team to ensure accurate and timely claims processing
- Instill a team attitude towards delivering consistent, professional, and proactive customer service
- Assist with call management of frontline complaints received within the Claims Team
- Ensure financial responsibility and effective management by identifying trends, designing, and delivering programs to mitigate loss or leakage to claims and business impact
- Review Straight Through Claims (aka Fast Track Claims) completed by the CLO team to ensure quality metrics are met and appropriate claims assessment processes have been followed
Requirements:
- Minimum 2 years' experience in a frontline leadership position, ideally in insurance or financial services industries
- Understanding of insurance legislation, regulations, and guidelines applicable to the department
- Eye for best practice and continuous improvement
- Ability to hit individual KPIs and help the team reach theirs
- Experience operating in complex, fluid environments
- Passion for people – both customers and team members
What We Offer:
- Opportunity to work with a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals
- Flexible work arrangements, including hybrid, compressed work week, part-time, or job share
- Regular annual and personal leave benefits, anniversary leave, COVID leave, volunteer leave, and comprehensive paid parental leave scheme
- Free travel insurance for you and your partner, and great discounts through our extensive travel network
- Diversity and inclusion culture, where you can be yourself and come as you are
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