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Claims Liaison Officer Team Leader

2 months ago

North Sydney Council, Australia Cover-More Full time

Job Title: Claims Liaison Officer Team Leader

Job Summary:

We are seeking a highly skilled and experienced Claims Liaison Officer Team Leader to join our team at Cover-More. As a Claims Liaison Officer Team Leader, you will be responsible for leading and developing a high-performing team, overseeing the day-to-day work of your team to ensure accurate and timely claims processing, and instilling a team attitude towards delivering consistent, professional, and proactive customer service.

Key Responsibilities:

  • Lead and develop a high-performing team to achieve business objectives
  • Oversee the day-to-day work of your team to ensure accurate and timely claims processing
  • Instill a team attitude towards delivering consistent, professional, and proactive customer service
  • Assist with call management of frontline complaints received within the Claims Team
  • Ensure financial responsibility and effective management by identifying trends, designing, and delivering programs to mitigate loss or leakage to claims and business impact
  • Review Straight Through Claims (aka Fast Track Claims) completed by the CLO team to ensure quality metrics are met and appropriate claims assessment processes have been followed

Requirements:

  • Minimum 2 years' experience in a frontline leadership position, ideally in insurance or financial services industries
  • Understanding of insurance legislation, regulations, and guidelines applicable to the department
  • Eye for best practice and continuous improvement
  • Ability to hit individual KPIs and help the team reach theirs
  • Enjoy operating in complex, fluid environments
  • Passion for people - both customers and team members

What We Offer:

  • Opportunity to work with a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals
  • Flexible work arrangements, including hybrid, compressed work week, part-time, or job share
  • Regular annual and personal leave benefits, anniversary leave, COVID leave, volunteer leave, and comprehensive paid parental leave scheme
  • Free travel insurance for you and your partner, and great discounts through our extensive travel network
  • Diversity and inclusion - we respect who you are and thoroughly embrace diversity

About Us:

Cover-More is a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.