Current jobs related to Home Claims Team Leader - North Lakes - Auto & General Insurance

  • Team Leader Home Claims

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** Auto &...

  • Team Leader Motor Claims

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Motor Claims Remediation Team Leader

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio. - This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _ You will: -...

  • Team Leader Home Claims

    2 days ago

    North Lakes, Australia Auto & General Insurance Full time

    (Insurance) Directly supervises the activities of the assigned claims unit and provides advice to Claims Officers on general Company claims policy.

  • Home Claims Consultant

    2 days ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Home Claims Consultant - Join a company that embraces culture and values - North Lakes or Birtinya Location **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home...

  • Team Leader Desktop Home Assessing

    4 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** Guide the Desktop Home Assessing Team in virtual property assessments, cost validation, and claims management. They organize ongoing training and coaching to ensure consistency and effectiveness in assessments and scope validation. **Position Accountabilities** - Provide continuous coaching to team members in the areas of scoping accuracy,...

  • Team Leader Recoveries

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Recoveries, you will be responsible for leading, coaching and mentoring a team of dedicated recovery specialists, ensuring the best client and company outcomes are achieved while delivering consistently high levels of customer service. You will: - Coach, train and mentor the team, including conducting performance...

  • Team Leader Recoveries

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About the role** You will be leading our dedicated and task focused complex and legal recovery specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the...

  • Claims Specialist

    4 months ago

    North Lakes, Australia Open Full time

    **What you'll do** Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will: - Be an advocate for our customers and keep them updated on each step of the process. - Manage customer claims to fulfilment and return the customer to their pre-claim position. - Accurately assess coverage and make...

  • Claims Consultant Recoveries

    2 days ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Full Time, Permanent Opportunity - Join a company that embraces culture and values - North Lakes or Birtinya Location **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road,...

  • Frontline Claims Manager

    2 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Extra Paid 'Me' Day - Extended variety of employee discounts - Energetic Team Culture **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with...

  • Credit Hire Team Leader

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    **QUALIFICATIONS AND EXPERIENCE** - Strong settlements or insurance claims experience, including an understanding of credit hire and credit repair claims. - Well developed negotiation, liability and conflict resolution skills - Demonstrated ability to lead, develop and coach staff - Well developed and demonstrated understanding of the legislative, regulatory...

  • Team Leader Payments

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Payments Team Leader, you will be responsible for leading the Payments team, effectively managing performance ensuring optimal cost, quality and customer experience, along with delivering business insight as well as working with the broader Claims and Assessing teams to help keep the claim progressing, ensuring the best cost and...

  • Team Leader Settlements

    4 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **ABOUT THE ROLE** To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of...

  • Team Leader Customer Service

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** To directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in c ustomer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state...

  • QA Consultant Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...

  • Claims Consultant

    7 days ago

    North Lakes, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers._ (Insurance) Providing delivery of...

  • Claims Consultant

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers._ (Insurance) Providing delivery of...

  • Claims Consultant

    4 days ago

    North Lakes, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers. The Recoveries Claims Consultant...

  • Claims Consultant

    3 days ago

    North Lakes, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers. The Recoveries Claims Consultant...

Home Claims Team Leader

8 months ago

North Lakes, Australia Auto & General Insurance Full time

**The Role**:
To lead a team of dedicated, Home Claims Consultants in order to obtain the lowest possible claims cost, whilst delivering consistently high levels of service to every Customer.

**Position Accountabilities**:

- Develop coach and motivate a team of Claims Consultants in order to meet agreed objectives
- Lead and monitor the team to execute a high standard of service and process adherence
- Monitor and support the management of a portfolio of claims including:

- Workload prioritisation and allocation
- Claim review and authorisation
- Technical product, process and system and compliance support
- Performance and progress reporting
- Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
- Provide detailed input into ongoing process and system development Provide input into staffing requirements and recruitment

**Expected outcomes of the role include**:

- Improved claim cost performance
- Exceptional levels of service delivery for each and every Customer
- High and sustainable standards of quality results
- Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with internal and external key stakeholders

**Qualifications & Experience**:

- Previous Team Leader or equivalent experience
- Extensive Home Claims experience
- Proven ability in leading and motivating people
- Demonstrated ability in managing critical stakeholder relationships
- Ability to effectively analyse and resolve problems
- A core focus on customer outcomes and relations
- Ability for attention to detail
- Ability to innovate and be creative in developing processes and procedures Ability to effectively manage conflict and negotiate where required

**Our perks**:

- Location -This role is based at our North Lakes Office. Local shops, cafes and restaurants within walking distance.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.