Home Claims Team Leader

6 months ago

North Lakes, Australia Auto & General Insurance Full time

**The Role**:
To lead a team of dedicated, Home Claims Consultants in order to obtain the lowest possible claims cost, whilst delivering consistently high levels of service to every Customer.

**Position Accountabilities**:

- Develop coach and motivate a team of Claims Consultants in order to meet agreed objectives
- Lead and monitor the team to execute a high standard of service and process adherence
- Monitor and support the management of a portfolio of claims including:

- Workload prioritisation and allocation
- Claim review and authorisation
- Technical product, process and system and compliance support
- Performance and progress reporting
- Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
- Provide detailed input into ongoing process and system development Provide input into staffing requirements and recruitment

**Expected outcomes of the role include**:

- Improved claim cost performance
- Exceptional levels of service delivery for each and every Customer
- High and sustainable standards of quality results
- Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with internal and external key stakeholders

**Qualifications & Experience**:

- Previous Team Leader or equivalent experience
- Extensive Home Claims experience
- Proven ability in leading and motivating people
- Demonstrated ability in managing critical stakeholder relationships
- Ability to effectively analyse and resolve problems
- A core focus on customer outcomes and relations
- Ability for attention to detail
- Ability to innovate and be creative in developing processes and procedures Ability to effectively manage conflict and negotiate where required

**Our perks**:

- Location -This role is based at our North Lakes Office. Local shops, cafes and restaurants within walking distance.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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