Team Leader

5 months ago

Sydney, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**Your Role**

As part of our continual growth our Motor Claims Team are now seeking an experienced Team Leader to join the team on a permanent full-time basis with hybrid WFH flexibility.

Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Manage the day to day operations of the Motor Claims team
- Provide leadership and direction to the Motor Claims team
- Assess present and future needs, trends, problems for your business unit
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Preparing management reports
- Set priorities and plan workload of the team
- Manage daily workflow in order to maintain client service standards - Internal and External
- Manage personal portfolio of claims if required
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/conferences/phone calls when required

Qualifications:
**We’re interested in hearing from people who possess**:

- Seven (7) years insurance experience
- 3 years’ leading and/or mentoring experience
- Ability to build and develop business relationship with clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management
- Strong level of interpersonal skills
- Negotiation skills
- Excellent customer service skills
- Commitment to quality and accuracy
- Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role
- ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, bit on a day to day you’ll experience the following**:

- Work from home capability
- Attractive remuneration packaging
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Staff referral incentive

**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**Click on**

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.

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