Investigation and Assessment Professional
3 days ago
We are seeking a skilled professional to join our team as an Investigation and Assessment Officer. This is a fixed-term position for 12 months, working 73.50 hours per fortnight with flexible options available.
About the RoleThe successful candidate will assist the Health Complaints Commissioner in fulfilling their responsibilities under the Health Complaints Act 1995. This involves receiving and recording inquiries and complaints, facilitating quick resolution directly with service providers, and undertaking investigations into complaints.
The officer will also maintain effective communication with all stakeholders, prepare concise reports and correspondence, and formulate recommendations for improved procedures and practices.
Key Responsibilities- Assist the Health Complaints Commissioner in fulfilling their responsibilities under the Health Complaints Act 1995.
- Receive and record inquiries and complaints, and facilitate quick resolution directly with service providers.
- Undertake investigations into complaints and maintain effective communication with all stakeholders.
- Prepare concise reports and correspondence resulting from the assessment, resolution, and investigation processes.
The Head of State Service has determined that the person nominated for this vacancy must satisfy a pre-employment check before taking up the appointment. The following checks are to be conducted:
- Pre-employment checks.
- Disciplinary action in previous employment.
- Identification check.
- Current driver's license.
- Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).
- Relevant tertiary qualifications.
The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience and qualifications.
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