Crime Resolution Specialist
6 days ago
About the Role
We are seeking a skilled Crime Resolution Specialist to join our team at the Department of Justice. As an Investigation Officer, you will play a crucial role in assisting the Ombudsman in the fulfillment of their responsibilities under the Energy Ombudsman Act 1998 and other relevant legislation.
Key Responsibilities
- Manage and respond to enquiries related to the Energy Ombudsman Act 1998
- Assess and investigate complaints received in the Energy jurisdiction and identify suitable solutions and strategies for resolution
- Prepare correspondence, case summaries, and reports as part of formal investigations
- Formulate and suggest strategies for energy entities to improve procedures and practices
- Conduct research and provide advice on matters relating to complaints resolution
Requirements
- A relevant tertiary qualification or experience working in a complaints management environment is desirable
- A current driver's license is also highly regarded
What We Offer
- An estimated salary range of $64,000 - $89,000 per annum
- The opportunity to work in a dynamic and inclusive workplace with flexible working arrangements
- Ongoing training and development opportunities to enhance your skills and knowledge
How to Apply
Please submit a Short Form Application outlining your experience, skills, and knowledge as they relate to the Statement of Duties, along with a copy of your current Resumé/CV. Attachments must be in Microsoft Word or PDF format.
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