Administrative Inquiry Specialist

4 days ago


Hobart, Tasmania, Australia Department of Justice Full time

Overview

We are a diverse and inclusive workplace that encourages applications from various backgrounds, including Indigenous Australians, people with disabilities, and mature age workers.

The Office of the Ombudsman and Health Complaints Commissioner is committed to supporting reasonable adjustment requests to remove barriers and facilitate full participation in all aspects of employment for applicants with disabilities.

About the Role

This fixed-term position is available for 12 months, working 73.50 hours per fortnight with flexible options.

You will assist the Health Complaints Commissioner in fulfilling responsibilities under the Health Complaints Act 1995.

Key Responsibilities

  • Assist in receiving and recording enquires and complaints, and facilitating quick resolution directly with service providers when necessary.
  • Obtain information and assess complaints to identify issues requiring further investigation or referral, and facilitate communication between parties to resolve complaints in a timely manner.
  • Undertake investigations into complaints and maintain effective communication with stakeholders.
  • Liaise with relevant providers, agencies, and individuals, including AHPRA and professional registration boards.
  • Prepare concise, factual reports and correspondence resulting from assessment, resolution, and investigation processes, and formulate recommendations for improved procedures and practices.

Requirements

To be successful in this role, you should have current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment), relevant tertiary qualifications, and a current driver's license.

Salary Information

The estimated annual salary for this role is $85,000-$110,000, depending on your level of experience and qualifications.

How to Apply

Please submit a Short Form Application, outlining your experience, skills, and knowledge as they relate to the Statement of Duties, along with a copy of your current Resumé/CV.



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