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Guest Service Representative

2 months ago

Spring Hill, Queensland, Australia Accor Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Mercure Brisbane Spring Hill. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Deliver personalized service to guests, ensuring their needs are met and exceeded
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities
Requirements
  • Relevant work experience in the hospitality industry, preferably in a Front Office role
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work well under pressure in a fast-paced environment
  • Flexibility to work a variety of shifts, including mornings, nights, weekends, and public holidays
What We Offer

As a Guest Service Agent with Accor, you will have access to a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible work arrangements and work-life balance
  • Discounts on hotel stays and other Accor benefits

We are committed to providing a positive and inclusive work environment, where our employees feel valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.