Food and Beverage Operations Manager

2 months ago

Spring Hill, Queensland, Australia Accor Full time

Job Description


As a Food and Beverage Supervisor at Accor, you will be responsible for leading and mentoring a team to deliver exceptional service to our guests. Your duties will include supervising operations, communicating with the team, ensuring brand standards, and managing guest queries.


Responsibilities



  • Supervise Food and Beverage outlet operations to ensure efficient and friendly service to our guests.
  • Communicate and delegate tasks to the team, ensuring clear understanding of expectations and timelines.
  • Ensure compliance with brand standards and Accor's quality and service standards.
  • Manage guest queries in a timely and efficient manner, providing solutions and resolving issues.
  • Represent the needs of the team and provide support to ensure their success.
  • Assist Food and Beverage management with achieving financial targets and contributing to the success of the department.
  • Assist with training and development of team members to enhance their skills and knowledge.
  • Comply with Hotel security, fire regulations, and all health and safety legislation.

Requirements



  • Passion for customer service and a commitment to delivering exceptional experiences.
  • Supervisory experience in a similar role, with a proven track record of leading and motivating a team.
  • Strong interpersonal skills, with the ability to communicate effectively with internal and external customers.
  • Demonstrated ability to problem-solve and remain calm under pressure, with excellent time management and communication skills.
  • Availability to work a minimum of 38 hours per week across a variety of shifts.
  • Holds a valid Responsible Service of Alcohol (RSA) in QLD.

About Accor


Accor is a global leader in the hospitality industry, welcoming guests from all over the world. We offer a range of benefits and opportunities to our employees, including access to training and development programs, flexible work arrangements, and a comprehensive benefits package.


Why work for Accor?


We are a company that values diversity, inclusion, and employee well-being. We offer a range of benefits and opportunities to our employees, including access to training and development programs, flexible work arrangements, and a comprehensive benefits package.


Benefits



  • Learn your Way - Access to our Accor Academy for training and development.
  • Work Your Way - Flexible work arrangements to suit your lifestyle.
  • Incredible Accor Heartist Benefits, including discounts on food and beverage and accommodation worldwide.
  • Accor's refer-a-friend bonus and parental leave scheme.
  • Access to our Employee Assistance Program.

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