Technical Expert in Customer Experience

4 weeks ago


Melbourne, Victoria, Australia Singtel Full time
About the Role

We are seeking a highly skilled Technical Expert in Customer Experience to join our team at Optus.

As a key member of our customer-facing team, you will be responsible for providing technical advice and expertise to support, identify and maintain architectural integrity in our customer's account and our account team.

About the Position

The role involves architecture design and documentation of converged environments as a high-level Design Authority. You will provide ongoing strategic technical direction to customers and be responsible for designing complex business solutions that integrate all data, voice, video communications, and systems components into an effective network.

You will also assist Customer Delivery teams as required for high-level operational support, including architectural views in support or Level 3 fault resolution. This will entail in-depth knowledge of the networking solution and active participation within problem troubleshooting analysis.

About Your Skills

To be successful in this role, you will need:

  • Prior experience working in a Senior role within pre-sales/Embedded Architect.
  • Experience in providing a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environment.
  • Experience in a Managed Solutions environment, including maintaining large corporate networks.
  • Tertiary qualifications in IT or Engineering field, Industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous.
  • Eligible to obtain a Baseline/NV1 clearance.
About the Benefits

As a valued member of our team, you can expect:

  • A competitive salary: $120,000 - $150,000 per annum (estimated).
  • Flexible working arrangements, including 3 days in the office and 2 days remote, with flexible hours to suit.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal.'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University).
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes.



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