Technical Service Delivery Expert

1 day ago


Melbourne, Victoria, Australia Suncorp Group Full time

About Suncorp Group

We're a leading insurance company in Australia, committed to making the complex simple and providing peace of mind for our customers. Our team is passionate about innovation and customer service.

**Job Title: Technical Service Delivery Expert**

We're seeking a Technical Service Delivery Expert to join our Service Delivery team in Insurance Technology. As a key member of our team, you will be responsible for ensuring the smooth operation of IT applications within a portfolio, working under a Service Delivery Manager.

The ideal candidate will have 1-2 years' experience in software development life cycle, good knowledge and experience of ITSM and IT Operations, familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge, and knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process.

**Key Responsibilities:**

  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs
  • Understand and communicate system requirements to operational teams
  • Work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements

**What We Can Offer You:

  • A competitive salary of $85,000 - $110,000 per year, depending on experience
  • A flexible work culture with excellent benefits package
  • Opportunities for career growth and professional development
  • A range of flexible working and leave options, including 20 weeks paid parental leave

About the Location:

We have locations in Brisbane, Sydney, and Melbourne, offering great work flexibility and a chance to work with a diverse and innovative team.


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