Learning Management System Administrator

1 month ago

Sydney, New South Wales, Australia Rentokil Initial Full time

About this role:

This opportunity is part of the Pacific Learning & Organisational Development Team at Rentokil Initial.

The Learning Management System Administrator will be responsible for the day-to-day coordination and administration of the LMS platform, including investigating, resolving, and responding to first-line LMS user queries.

The role involves providing front-line support for the system, including data integration issues, user/experience issues, and leading the future development of our LMS.

The successful candidate will ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation, and maintenance, and compliance reporting.

Main responsibilities:

  • Manage existing courses and learning materials within LMS, including updating and uploading course materials and resources.
  • Manage the LMS Pacific helpdesk email account by responding to queries.
  • Support colleagues with troubleshooting while providing guidance to all stakeholders in the effective use of the LMS.
  • Utilise LMS reporting systems to analyse data, including training progress, completion rates, and engagement.
  • Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary.
  • Provide support in preparing monthly management reports and commentary.
  • Provide support in coordinating development programs, including workshops, virtual sessions, and events.
  • Prepare and schedule the release of LMS-related communications as required by stakeholders.
  • Provide support in preparing training and reference materials for delivery and/or distribution.
  • Participate in campaigns, marketing, and communication to engage learners.
  • Content development for regular monthly Safety Health and Environment training modules.
  • General administrative support to the L&OD team where required.

Requirements:

  • Experience in an e-Learning system (ideally Cornerstone).
  • Ensure consistency and standardization across L&OD practices and governance in records and systems management.
  • Demonstrate excellent communication and listening skills, both written and verbal.
  • Must be highly organised and possess strong analytical, technical, and organisational skills.
  • Proven ability to plan and prioritise work effectively.
  • High level of attention to detail and a demonstrated ability to deliver high-quality outputs.
  • Ability to manage multiple projects at once with strong follow-through to completion.
  • Ability to work autonomously in a fast-paced, dynamic environment.
  • Possess the ability to interact professionally with a diverse group of Rentokil Initial colleagues.
  • Possess a strong customer service focus.
  • Demonstrate a high level of IT literacy, including proficiency in MS Office/Google suite of programs.

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