Learning Management System Administrator
1 week ago
About this role:
This opportunity is part of the Pacific Learning & Organisational Development Team at Rentokil Initial.
The Learning Management System Administrator will be responsible for the day-to-day coordination and administration of the LMS platform, including investigating, resolving, and responding to first-line LMS user queries.
The role involves providing front-line support for the system, including data integration issues, user/experience issues, and leading the future development of our LMS.
The successful candidate will ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation, and maintenance, and compliance reporting.
Main responsibilities:
- Manage existing courses and learning materials within LMS, including updating and uploading course materials and resources.
- Manage the LMS Pacific helpdesk email account by responding to queries.
- Support colleagues with troubleshooting while providing guidance to all stakeholders in the effective use of the LMS.
- Utilise LMS reporting systems to analyse data, including training progress, completion rates, and engagement.
- Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary.
- Provide support in preparing monthly management reports and commentary.
- Provide support in coordinating development programs, including workshops, virtual sessions, and events.
- Prepare and schedule the release of LMS-related communications as required by stakeholders.
- Provide support in preparing training and reference materials for delivery and/or distribution.
- Participate in campaigns, marketing, and communication to engage learners.
- Content development for regular monthly Safety Health and Environment training modules.
- General administrative support to the L&OD team where required.
Requirements:
- Experience in an e-Learning system (ideally Cornerstone).
- Ensure consistency and standardization across L&OD practices and governance in records and systems management.
- Demonstrate excellent communication and listening skills, both written and verbal.
- Must be highly organised and possess strong analytical, technical, and organisational skills.
- Proven ability to plan and prioritise work effectively.
- High level of attention to detail and a demonstrated ability to deliver high-quality outputs.
- Ability to manage multiple projects at once with strong follow-through to completion.
- Ability to work autonomously in a fast-paced, dynamic environment.
- Possess the ability to interact professionally with a diverse group of Rentokil Initial colleagues.
- Possess a strong customer service focus.
- Demonstrate a high level of IT literacy, including proficiency in MS Office/Google suite of programs.
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