IT Systems Administrator

1 month ago

Sydney, New South Wales, Australia Aussie Broadband Full time
About the Role

We are seeking a highly motivated and customer-focused Systems Administrator to join our Corporate IT team. As the primary interface with our corporate staff, you will work closely with a close-knit team to support customer infrastructure, systems, and applications.

With a strong background in Microsoft technologies and system administration, you will be responsible for providing technical guidance and escalation to the Corporate IT team, driving best practice implementation and maintenance of Corporate IT systems.

You will have exposure to a range of technologies, including those from Microsoft, Cisco, and VMware, and will be encouraged and supported to improve your skill set and progress your career within Aussie Broadband.

This is an ideal opportunity for a Systems Administrator looking for greater technical challenges and career progression in a friendly, relaxed but professional company.

Key Responsibilities
  • Provide technical monitoring and management of corporate infrastructure to ensure they continually meet the defined performance, reliability, functionality, and security requirements agreed with the business.
  • Engage with other ABB technical and operational teams where required to ensure a world-class customer experience.
  • Investigate and resolve anomalies and incidents escalated by the technical support teams, monitoring systems, or identified during daily, weekly, monthly management and implement service requests within a defined SLA framework.
  • Escalate incidents to the relevant team leader, manager, carrier, or third-party vendor in a timely manner.
  • Coordinate, follow up, and manage escalated incidents affecting ABB services, including the escalation of vendor faults once they have breached their outlined SLA's.
  • As required, oversee or lead the analysis, design, documentation, planning, deployment, and testing of complex adds, moves, or changes for the business.
  • Assist with defining, prioritizing, coordinating, and executing ABB Corporate IT projects and ensure they are completed in a timely manner.
  • Identify and implement automation of regular tasks to improve efficiency of the team and increase the reliability, performance, and functionality of customer solutions.

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