Support Specialist for Buy-side Order Management Systems

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Job Title

We are seeking a highly skilled and experienced professional to join our team as a Support Specialist for Buy-side Order Management Systems (AIM). In this role, you will provide exceptional customer support to our clients using our AIM Buy-side OMS products.

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About the Role

As a Support Specialist, you will be responsible for providing high-level support for Bloomberg's sell-side and buy-side clients. You will work closely with our Enterprise Sales and Product teams to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

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Key Responsibilities

* Provide exceptional customer support to our clients using our AIM Buy-side OMS products.
* Develop and maintain detailed knowledge of our order management systems and technology solutions.
* Build and maintain credible relationships with your clients.
* Create clear and up-to-date documentation of client needs.
* Communicate effectively with internal and external stakeholders.

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Requirements

To be successful in this role, you will need to have:
* 3+ years experience in a Financial Services or Financial Technology organization
* Minimum 1 year of experience in supporting or using order management or electronic trading systems
* Knowledge of buy-side markets and an understanding of the full trade life cycle
* Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)
* The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills.
* Excellent customer service skills

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Benefits

This is an excellent opportunity to join a dynamic team and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

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Why Join Us?

At [Company], we pride ourselves on being a Disability Inclusive Employer. We strive to create a workplace that is inclusive and welcoming to all employees, regardless of their background or abilities. If you require any reasonable adjustments to be made for the recruitment process, please let us know.

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