Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time $80,000 - $150,000
Job Description

As a highly skilled professional, you will be part of our team responsible for providing exceptional customer support to our clients using our AIM Buy-side OMS products.

Our team is aligned to our industry leading Buy-side Order Management Solutions (AIM) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations.

As a key member of the team, you will provide solutions to help service our existing clients as well as on-boarding new clients. You will need to be comfortable with building a detailed knowledge of our order management systems and technology solutions.

We are looking for a proactive collaborator with strong multi-tasking and prioritization skills who can take ownership and contribute to the success of our team.

Key Responsibilities
  • Provide exceptional customer support to our clients using our AIM Buy-side OMS products
  • Build a detailed knowledge of our order management systems and technology solutions
  • Contribute to the success of our team by identifying opportunities and implementing process improvements
Requirements

To be successful in this role, you will need:

  • 3+ years experience in a Financial Services or Financial Technology organization
  • Minimum 1 year of experience in supporting or using order management or electronic trading systems
  • Knowledge of buy-side markets and an understanding of the full trade life cycle
  • Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)
  • The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills
  • Excellent customer service skills
  • Ability to assist with product testing and project management work
  • Demonstrated continuous career growth within an organization
  • Strong presentation and communication skills in English
What We Offer

As a valued member of our team, you will enjoy:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer support, please submit your application. We look forward to hearing from you

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