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Financial Services Order Management Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Role Overview

User Support - Buy-side Order Management System (AIM) Support Specialist is a key role within our organization.

This position involves working as part of a team that provides high-level support for Bloomberg's sell-side and buy-side clients, collaborating with Enterprise Sales and Product to influence client usage patterns and ensure accurate responses to inquiries.

The successful candidate will have experience in Financial Services or Financial Technology, with knowledge of buy-side markets and an understanding of the full trade life cycle.

Key responsibilities include providing exceptional customer support, building detailed knowledge of order management systems and technology solutions, and communicating effectively with internal and external stakeholders.

The role offers opportunities for career growth and development, including becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.

Client Service Skills

  • We pride ourselves on focusing on customer experience, providing clients with the fastest and most knowledgeable solutions.
  • You will use your product knowledge and acquired client intel to build and maintain credible relationships with clients.
  • Effective communication is essential, whether it's with internal or external stakeholders.

Product Domain Expertise

  • You'll develop your knowledge of products and customers' workflows, sharing and building this knowledge across your team.
  • Keeping up to date with market trends while understanding their impact on clients is crucial.
  • This requires strong analytical skills and attention to detail.

Business Impact

  • You'll contribute to sales campaigns, prioritize product enhancement requests, and provide valuable customer intelligence that drives product improvements and sales performance.
  • This role has a significant impact on our business, influencing client relationships and driving revenue growth.
  • Able to work effectively with multiple stakeholders, prioritizing tasks and managing competing demands.

Requirements

  • Minimum 3 years experience in Financial Services or Financial Technology.
  • Knowledge of buy-side markets and an understanding of the full trade life cycle.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing competing demands.

Benefits

  • Career growth opportunities, including becoming a Subject Matter Expert or progressing into an Enterprise Relationship Support role.
  • Opportunities to develop your skills and expertise in a dynamic industry.
  • Bloomberg is an equal opportunity employer, committed to diversity and inclusion.