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Sydney, New South Wales, Australia Bloomberg Full time& Requirements As part of User Support, Analytics is the first line of defense and the first line of offense.We are the domain experts.We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate...
User Support
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User Support - Buy-side Order Management System (AIM) Support Specialist - Sydney User Support - Buy-side Order Management System (AIM) Support Specialist - SydneyLocationSydneyBusiness AreaSales and Client ServiceRef #Description & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense.
We are the domain experts.
We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees, and develop them into future specialists with deep product knowledge.What's the role?
The Sydney Analytics teams are aligned to our industry-leading Buy-side Order Management Solutions (AIM) that deliver global order, execution, and position management tools for front-office professionals as well as middle and back office operations.
As part of the team, you'll provide exceptional customer support to our clients using our AIM Buy-side OMS products.
You will continue to build your knowledge on the industry, OMS functionality, and Bloomberg terminal.Being part of the team means you'll be providing solutions to help service our existing clients as well as onboarding new clients.
You'll need to be comfortable with building detailed knowledge of our order management systems and technology solutions.
You will have an adaptable approach, providing outstanding customer service.There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.We'll trust you to provide expertise in the following core areas:Client Service - At Bloomberg, we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions.
In this role, you will use your product knowledge and client insights to build and maintain credible relationships, create clear and up-to-date documentation of client needs, and communicate effectively with internal and external stakeholders.Product and Domain Expertise - You'll understand your customers' business, our competitors, and Bloomberg's product offerings.
Staying updated with market trends and understanding their impact on our clients is essential.
You will develop your knowledge of our products and customers' workflows, sharing this knowledge across your team.Business Impact - This involves generating leads, contributing to sales campaigns, prioritizing product enhancement requests, and providing customer intelligence to drive product improvements and sales performance.You should have:3+ years experience in a Financial Services or Financial Technology organizationMinimum 1 year of experience supporting or using order management or electronic trading systemsKnowledge of buy-side markets and understanding of the full trade lifecycleStrong communication skills across stakeholder levelsOwnership mindset and proactive collaboration skillsExcellent customer service skillsAbility to assist with product testing and project managementEvidence of career growth within organizationsStrong presentation and communication skills in EnglishPreferred qualifications include:Knowledge of connectivity protocols such as FIX, TNP, XMLInterest in technology and codingExperience with Bloomberg or similar enterprise solutions and asset classesIf this sounds like you, apply to join our team.
We'll contact you with next steps.
Meanwhile, learn more about us and explore opportunities at Bloomberg.
