Financial Systems Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $130,000
Role Overview

We are seeking a highly skilled professional to join our Analytics team as the first line of defense and offense. This individual will provide high-level support for Bloomberg's sell-side and buy-side clients, working closely with Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to inquiries, gather feedback, mentor, and educate new employees.

The ideal candidate will have a strong understanding of industry-leading Buy-side Order Management Solutions (AIM) that deliver global order, execution, and position management tools for front-office professionals and middle and back office operations.

This role requires a skilled professional who will continue to build their knowledge on the industry, OMS functionality, and Bloomberg terminal. Key responsibilities include building detailed knowledge of our order management systems and technology solutions, providing outstanding customer service, and adapting to change.

A key aspect of this role is the opportunity to further your career across the department or company, becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.

Key Responsibilities:
  1. Client Service: Build and maintain credible relationships with clients, create clear and up-to-date documentation of client needs, and communicate effectively with internal and external stakeholders.
  2. Product and Domain Expertise: Develop knowledge of our products and customers' workflows, sharing and building this knowledge across the team.
  3. Business Impact: Contribute to sales campaigns, prioritize product enhancement requests, and provide valuable customer intelligence that drives product improvements and sales performance.
Requirements:
  • 3+ years experience in Financial Services or Financial Technology organization
  • Minimum 1 year of experience in supporting or using order management or electronic trading systems
  • Knowledge of buy-side markets and full trade life cycle
  • Ability to communicate well at all stakeholder levels
  • Ambition to take ownership and become a proactive collaborator
  • Excellent customer service skills
  • Ability to assist with product testing and project management work
  • Demonstrated continuous career growth
  • Strong presentation and communication skills in English

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