Hotel Front Office Manager

1 week ago

Gold Coast, Queensland, Australia beBeeFrontOffice Full time $70,000 - $95,000

Located in a prime position, our resort offers the perfect blend of relaxation and adventure. With Pacific Fair Shopping Centre nearby, you can indulge in retail therapy or enjoy beautiful beaches.

About the Role

The Front Office Manager plays a crucial role in creating unforgettable experiences for our guests. This involves fostering team unity, ensuring seamless communication, and providing exceptional customer service.

Key Responsibilities
  • Communicate effectively with guests and colleagues to ensure cohesive collaboration.
  • Creatively resolve challenges and transform dilemmas into success stories.
  • Recruit, train, and mentor Front Office team members to promote professional growth and development.
  • Maintain high standards of OH&S, respond promptly to emergencies, and prioritize guest and staff safety.
  • Accurately handle reservations, manage guest accounts, and analyze reports and data to inform operational decisions.
Requirements
  • Proven experience in Hotel Operations, preferably as a Supervisor or Manager.
  • Demonstrated ability to multitask under pressure, supported by strong organizational and time management skills.
  • Proficiency in using reservation and property management systems an advantage.
  • Exceptional written and spoken communication skills.
  • Flexibility to work a rotating schedule, including nights, overnights, weekends, and public holidays.
Benefits

This is a fantastic opportunity to join our team and take your career to the next level. If you have what it takes to excel in this role, we want to hear from you.

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