Luxury Hotel Front Office Leader

2 weeks ago

Gold Coast, Queensland, Australia beBeeHospitality Full time

Job Overview

We are seeking a seasoned hospitality professional to fill the role of Assistant Front Office Manager. This is an exceptional opportunity for someone who has a passion for delivering outstanding customer service and inspiring their team to provide a memorable experience for our guests.

The successful candidate will have a proven track record in a similar leadership role, preferably within a luxury hotel environment. They will be responsible for leading a culture of excellence, ensuring our Associates anticipate the needs of our guests and exceed their expectations.

In this hands-on leadership role, you will be responsible for developing and implementing strategies to drive guest satisfaction, revenue growth, and team engagement. You will have a collaborative leadership style as part of the Front Office leadership team and a genuine passion for guest service.

Key Responsibilities:

  • Lead a culture of excellence in guest service and team engagement.
  • Develop and implement strategies to drive guest satisfaction, revenue growth, and team engagement.
  • Collaborate with the Front Office leadership team to achieve business objectives.
  • Ensure seamless operations during peak periods.

Requirements:

  • Proven experience in a similar leadership role, preferably within a luxury hotel environment.
  • Collaborative leadership style.
  • Genuine passion for guest service.
  • Exceptional communication and interpersonal skills.
  • Strong financial acumen.
  • Ability to remain calm under pressure and respond effectively in emergency situations.

Benefits:

As an Associate of Marriott International, you will have access to a range of exceptional benefits, including:

  • Generous accommodation discounts worldwide.
  • Discounted duty meals.
  • Access to world-class training programs.
  • Strategic career development opportunities.

Join us and become part of a global community that values diversity, inclusion, and respect. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with us.

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