Hotel Operations Manager

5 days ago


Gold Coast, Queensland, Australia beBeeLeadership Full time $73,359 - $85,000
Hotel Service Management Role

The ideal candidate will possess a strong passion for delivering exceptional customer service and have proven leadership skills within a hotel environment.

Key Responsibilities:
  • Provide supportive guidance and leadership to the Front Office team, ensuring seamless coverage at all times.
  • Coordinate workflow to guarantee efficient front office operations during overnight hours.
  • Offer enthusiastic, knowledgeable, and friendly service to both internal and external guests.
  • Conduct thorough property-specific night audit procedures.
  • Assist guests with queries and complaints, providing accurate information about hotel facilities and features.
Requirements:
  • Ability to maintain an exceptional level of personal presentation as a hotel ambassador.
  • Flexibility to work varied shifts, including early mornings, evenings, and weekends.
  • Proven leadership experience in a hotel setting.
  • Knowledge of Sihot PMS is advantageous.
  • Previous experience in a Front Office hospitality role.


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